WESTCOAST Sightseeing

Controller / Dispatcher (Hop-On, Hop-Off)

Application Deadline : August 1, 2019
Start Date : Approx. March 2019
End Date : Approx. December 31, 2019
Work Hours : 40 hours/week
Wages : TBD
Department : Operations

Gray Line Westcoast Sightseeing is currently hiring for the position of Controller / Dispatcher. As a Controller, you will be a part of our Downtown Vancouver Operations Team, which include the responsibility of directing and monitoring the day-to-day route operations.


  • Planning, executing and coordinating the day-to-day operations of tour drivers and other employees.
  • Organizing and conducting activities to ensure safe, cost-effective, on-time operating performance.
  • Communicating challenges to Drivers, Tour Guides and Managers as appropriate
  •  Monitoring radio, telephone and on-road provision of service for quality service
  • Maintaining an up-to-date listing of buses and assigned drivers
  • Completing a daily report of activity


  •  You love Vancouver and you want to share it with the world
  •  You have a friendly and outgoing personality with a professional demeanor
  •  You work equally well individually and as part of a team
  •  You have a very flexible schedule and enjoy working outside of the typical 9 to 5
  •  You have great verbal communication skills (maybe in a few different languages!) Extensive knowledge of Downtown Vancouver and surrounding areas
  •  Being able to work between the hours of 06:00 – 18:00, on the weekend and on holidays
  • Schedule is subject to change based on operational requirements
  • Must be able to stand for 8 hours a day and to work outside
  • Prior customer service/ dispatch/ supervising experience
  • Prior experience in a bus and/or sightseeing company is an asset
  • Must have a smartphone
  • You are able to work with Google Docs/ Forms and other applications
  • You have a Class 2 driver’s license with Air Brake Endorsement (not an asset)


  • Free admission for you and a guest to over 90 attractions offered through the Tourism Challenge Privilege pass.
  • Invitations to tourism industry events, parties, networking opportunities, and familiarization tours.
  • Free tours and discounts for yourself, friends and family
  • Employee referral incentives
  • Flexible schedule
  • Work in the downtown core, only 2 minutes away from Waterfront Station